Terms of Service

These Terms of Service ("Terms") govern the services provided by V and N Direct, a division of Focus Network Services ("V and N Direct," "we," "us," or "our"), including business computer repair, hardware sales, and configuration services, and your use of our website at vndirectsales.com. By engaging us for service or using this website, you agree to these Terms.

01Who we are

V and N Direct is the dedicated computer repair shop and hardware reseller of Focus Network Services, a New York business that has been operating since 2003.

02Services

We provide:

• Computer repair for business desktops and laptops, including pickup, diagnosis, repair, and return throughout Dutchess, Putnam, and Westchester counties; mail-in service is available outside that area.
• Sales and configuration of new business hardware from Lenovo (where we are an Authorized Lenovo Partner), Dell, HP, Microsoft Surface, and Apple — including domain-joining, application loading, and similar pre-deployment setup before delivery.

We do not currently offer subscription software, cloud hosting, or ecommerce checkout through this website. Quotes and orders are arranged directly with us by phone, email, or through the contact form on our home page.

03Eligibility

Our service is intended for businesses and adult consumers (age 18 and up). By engaging us, you confirm you meet that standard and have the authority to enter into a service agreement on your own behalf or on behalf of your business.

04Quotes, pricing, and payment

• Repair work begins only after we provide a written estimate and you approve it. The estimate covers the work as we understand it at that point; if we discover additional issues during the repair, we will contact you for approval before performing the additional work.
• Hardware sales are quoted in writing. Pricing reflects standard reseller markup over our cost from the manufacturer or distributor and is valid for the period stated on the quote.
• Payment is due on completion of repair work or on delivery of hardware, unless other terms are agreed in writing. We accept the payment methods listed on the invoice.
• Past-due invoices may be subject to interest at the rate permitted by New York law and may delay or pause future service.

05Service turnaround

We work as fast as the job allows and aim for repairs in days rather than weeks. We do not guarantee a specific turnaround time, uptime, or service-level agreement. Parts availability, the condition of the equipment, and the complexity of the issue affect timing. We will keep you informed about progress and contact you if we expect significant delays.

06Customer responsibilities

You are responsible for:

• Backing up your data before drop-off or pickup. We strongly recommend you back up before service. While we take reasonable care, repairs can result in data loss, and we do not assume responsibility for data on equipment we receive.
• Providing an accurate description of the issue and any relevant context (recent changes, symptoms, prior service).
• Ensuring you have the legal right to authorize service on the equipment you give us, and removing any items you do not wish us to see (personal files, third-party confidential material) before drop-off if you so wish.
• Providing access to the pickup and return locations during normal business hours.

07Warranty

• New hardware: hardware we sell carries the manufacturer's warranty, which we pass through to you. Warranty terms (length, coverage, claim procedure) are set by the manufacturer; we will help you file claims.
• Repairs: we warrant our repair workmanship for thirty (30) days from the date of return for the same fault we repaired. The warranty covers the original fault only; new or unrelated issues that arise after return are not covered. Physical damage, liquid damage, power surge, and customer-caused damage after return are excluded.
• Software: software, operating systems, and configurations are provided as-is. We do not warrant that any software will be free of bugs, viruses, or interruptions.

08Limitation of liability

To the maximum extent permitted by law:

• We are not liable for loss of data on any equipment delivered to us, whether or not the loss is related to our work. You are responsible for backing up before service.
• We are not liable for indirect, incidental, consequential, special, or punitive damages, including lost business, lost profits, or lost goodwill, even if we knew or should have known they might occur.
• Our aggregate liability for any claim arising out of or relating to a service or product we provide is limited to the amount you paid us for that specific service or product.
• Nothing in these Terms limits liability that cannot be limited under applicable law (such as liability for fraud or willful misconduct).

09Returns and refunds

• Hardware: new hardware may be returned within fourteen (14) days of delivery if it is in original, undamaged, unused condition with all original packaging and accessories. Custom-configured hardware (machines we domain-joined, app-loaded, or otherwise customized for you) is not returnable except for manufacturer defect. Restocking fees set by the manufacturer or distributor may apply and will be passed through to you.
• Repair services: if a repair we performed fails for the same fault within the 30-day workmanship warranty period, we will repair it again at no charge or, at our option, refund the labor portion of that repair. Diagnostic fees, parts costs, and labor for unrelated work are not refundable.
• Estimates: estimates are free and carry no obligation.

10Equipment we hold

• Drop-off: equipment we accept for repair is held at our shop until repair is complete and we return it.
• Unclaimed equipment: if you do not retrieve, accept return delivery of, or pay for an approved repair within ninety (90) days of our notice that the work is complete, we may treat the equipment as abandoned and dispose of it in accordance with New York law. We will make reasonable efforts to reach you before doing so.
• Risk of loss: while equipment is in our possession we take reasonable care of it. Our liability for damage or loss to equipment in our possession is limited as described in section 8.

11Intellectual property

The content on this website (logos, text, photos, layout) is owned by V and N Direct or its licensors and may not be copied, redistributed, or used for commercial purposes without our written permission. Brand names of products we sell or service (Lenovo, Dell, HP, Microsoft, Apple, and others) are trademarks of their respective owners and are used here for product identification only.

12Governing law and disputes

• These Terms and any service relationship are governed by the laws of the State of New York, without regard to its conflict-of-laws rules.
• Any dispute arising out of or relating to these Terms or our services will be resolved in the state or federal courts located in Dutchess County, New York.
• We do not require arbitration. Customers retain the right to bring small-claims actions in the appropriate New York small-claims court.

13Changes to these terms

We may update these Terms from time to time. The "Last updated" date at the top reflects the most recent change. The current version applies to service relationships entered into after that date. Continuing to engage us after the Terms are updated means you accept the updated Terms.

14Contact

Questions about these Terms?